The Information Commissioner’s Office has fined businesses more than £2 million pound in the last two years, due to breaches in compliance procedures.
The government’s data protection regulator, known as the ICO, issued 49 monetary penalties including a recent £400k fine to telecommunications giant Talk Talk.
Small businesses are often expected to lose grip when regulating their own procedures, a lack of internal resource or specialist knowledge perhaps. But it is clear the big boys have not mastered the process either.
Big organisations are among those fined, with Hampshire County Council, Blackpool Teaching Hospitals NHS Trust and Telegraph Media Group joining the list of non-compliant companies.
On the back end of a law change in April 2015, the ICO is making it easier to crack down on unsolicited calls made to businesses and consumers.
The ICO has previously had to prove `substantial damage or substantial distress` as a result of spam calls and texts, but now proving a serious breach of the Privacy and Electronic Communication Regulations will do.
A blow to business bank accounts is not the only mark the ICO is making, with tarnished reputations and a stream of negative press following each penalty, enforcement notice or written undertaking.
Within the same two year stint, the regulators served 32 enforcement notices to brands such as MI Wealth Management and Cheshire West & Chester Council.
In addition, 77 written undertakings were secured from the likes of British Red Cross and Student Loans Company.
And it might be that your company is lacking knowledge, but do not leave it to chance.
Trusting your data suppliers are following protocol is crucial to any industry utilising data for the purposes of marketing and communications.
If you would like to seek advice about compliance procedures, contact our industry compliance specialists at The Media Octopus.
We Can Help You
- We can provide a compliance audit of your customer data base
- We can provision compliant marketing data
- We can build a compliance strategy to ensure your campaigns are `fit for purpose`
TMO’s Compliance Accreditations
The Media Octopus is a fully audited and accredited member of the Direct Marketing Association, and an advocate of the Telephone Preference Service. Our agents are versed in Data Protection law, together with the rights of seeking Subject Access Requests for clients in cases where you do need to evidence compliance. The Media Octopus is on the Recommended Agencies Register, and is the data partner for UK Central Government’s Innovation Department- Innovate UK. The Media Octopus has developed a proprietary master ‘Do Not Call’ file for all client campaigns.
T: 0161 968 2075