Privacy Policy

This Privacy Policy is supplemental to our Cookie Policy, and which, by continuing to access the Website, you are deemed to accept and agree to be bound by. This Website is provided by The Data Octopus Limited T/A The Media Octopus, we take your privacy seriously and shall endeavour to protect it. Please read this Privacy Policy to understand how we will protect your personal data when you or any third party provides it to us through The Media Octopus website. This Privacy policy also outlines how we collect, retain and process your personal data (including where necessary sensitive personal data) and the security standards that we will apply to protect your personal data.

We also explain how we recognise your legal rights, including your right to a copy of your personal data as set out in the Data Protection Act 1998.
In this Privacy Policy the terms personal data and sensitive personal data shall have the same meanings as is given to them in the Data Protection Act 1998. This Privacy policy applies to you whether you use the Website as a casual browser, or have registered to use the Website or have entered into a contract with The Media Octopus and any of our insurance providers in relation to the supply of specific services and/or products.

In the event of any conflict between this Privacy Policy and the terms of a contract you have with The Media Octopus the relevant provision of that contract shall prevail to the extent of any consistency. We are committed to complying with all relevant data protection legislation including the Data Protection Act 1998 and the Privacy and Electronic Communications Regulations 2003. We reserve the right, at our discretion, to change, modify, add, or remove portions from this policy at any time. Please read this Privacy Policy carefully and re-visit this page from time to time to review any changes that may have been made.

How we obtain your personal data

We may collect information about you (which may include personal data and/or sensitive personal data) in a number of ways:

  • Information is collected through your use of the Website or Google Advertising Landing Pages.
  • Information is collected through your communications with us.
  • Information is collected via our networks when you use any of our services to enable us to provide the service and to bill it.

In addition to the personal and financial information you submit or we collect, we may also collect information about your computer.  For details on the information collected in this way please see our Cookie Policy.

How we use your personal data

We may hold and use the following information about you:

  • Your name, address, phone number(s), email address(es), date of birth, banking or financial details;
  • Details and information about the goods and/or services you receive from us;
  • Information about when you contact us and when we contact you,

as well as any other information which we reasonably need to operate your account or make decisions about you (including regulatory decisions).

Information that you or a third party provide to us about you (which may include personal data and/or sensitive personal data) may be used for the following purposes (and subject to any preferences you have notified us of):

  • To provide the services you have requested, including operating and managing your account, enter into agreements for goods and/or services or corresponding with you.
  • To charge for the goods or service(s) we supply to you.
  • To comply with our legal and regulatory obligations in connection with the provision of goods and/or services to you.
  • To check or confirm your identity if you contact us.
  • To provide you with personalised services.
  • To carry out, monitor and analyse our business.
  • To notify you of any changes to our products or services.
  • To contact you by email, SMS, letter, telephone or in any other way about our products and services unless you tell us that you prefer not to receive marketing. An unsubscribe option will be included in appropriate communications.
  • To identify, prevent, detect or tackle fraud, money laundering or other crimes.
  • To recover any debt you owe us.
  • To fulfil audit purposes, including auditing our website.
  • To fulfil other administration or operational purposes, including the testing of our systems.
  • We may share information about you with anyone we use to operate our business to collect payments or recover debts or to provide a service on your behalf, such as contractors, consultants and advisers. We will put in place appropriate measures to ensure your personal information remains protected.
  • We may share information about you within The Media Octopus Group. These businesses will not use your personal information except to provide services via us. They are required to maintain the confidentiality of your information.
  • We may retain and disclose information about you in order to comply with any statutory, legal or regulatory obligations. We are required to report details of any suspicious transactions to the National Crime Agency and may need to forward information including personal data to them or related organisations. Similarly, we may also need to disclose information about our customers, including personal data, to certain bodies who have statutory powers, for example, the Department of Work and Pensions.
  • We may disclose information about you to third parties if we are under a duty to disclose or share such information in order to comply with any legal obligation, or other agreements, or to protect the rights, property or safety of The Media Octopus. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  • We may share information about you with any person to whom we sell or transfer (or enter into negotiations with to sell or transfer) including their legal and professional advisers for this purpose, our business or any  of our rights or obligations under any agreement we may have with you, or any part thereof.  If the transfer or sale proceeds, the transferee or purchaser, and their group of companies, may use your personal information in the same way as explained in this Privacy Policy.

Please contact us if you do not wish to receive marketing information from us or carefully selected companies at

We intend to continue improving the content and function of our Website. For this reason, we may monitor customer traffic patterns and site usage to help us improve the design and layout of our site and provide content of interest to you.

We shall keep your information for a reasonable period of time for the above purposes. We may need to share your information with companies who work under contract to us for these purposes. This may include companies who are located in countries outside of the European Economic Area that do not always have the same standard of data protection laws as the United Kingdom. We will ensure that a written agreement is in place between every such company containing obligations as to data protection that are no less onerous than those set out in this Privacy Policy and the Data Protection Act 1998 in order to ensure that your personal data is adequately protected.


Keeping your information safe

Our Website has security installed to ensure that any personal data entered onto the site is protected against loss, misuse or alteration. We take appropriate steps to maintain the security of your data; however you should understand that the open nature of the Internet is such that data may flow over networks without security measures and may be accessed and used by people other than those for whom the data it intended. Whilst we use all reasonable endeavours to protect your security, we consider that it is only appropriate to advise users that data transmission over the Internet and the World Wide Web cannot be guaranteed as 100% secure, and therefore that you use the Website at your own risk. The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area. Where this is the case and the transfer and storage of such data is dealt with by a company under contract to us for these purposes we will ensure that a written agreement is in place between The Media Octopus and such company containing obligations as to data protection that are no less onerous than those set out in this Privacy Policy and the Data Protection Act 1998 in order to ensure that your personal data is adequately protected.

Keeping your personal data secure

We will endeavour to keep your information accurate and whenever you inform us about any changes we will update this information at the earliest opportunity. Please help us to do this by letting us know whenever there are changes to your personal data. If you supply information about other people, if you are providing information about someone else, you confirm that they have appointed you to act for them, to consent to the processing of their personal data including sensitive personal data and that you have informed them of our identity and the purposes (as set out in this Privacy Policy) for which their personal data will be processed.

Your legal rights

We are committed to delivering the rights that the Data protection Act 1998 provides to individuals. Amongst these is the right to access personal data (Data Subject Access Request) that we hold about you. If you decide to exercise this right we will send you an application form so that you can assist us to locate all of the information that we hold. We will also request a fee in accordance with the Act.

When we have received the completed form and the fee we will provide the information that meets the criteria specified in the Data Protection Act within 40 days. We may monitor or record telephone conversation to enhance your security and ours, to enable us to handle complaints efficiently, improve our customer service and for staff training purposes. Other information you should note is that if our business (or any part of it) is sold or transferred at any time, the information we hold may form part of the assets transferred although will still only be used in accordance with this policy.

Contact us

If your personal details change, if you change your mind about any of your marketing or other preferences, you wish to receive further information on how we use your information or have any queries, please let us know by contacting us.
We are registered with Data Protection Commissioner and our registration number is ZA006200.